Upgrading to 15.5.2: cannot launch nor repair VS
I tried upgrading to 15.5.2... Installation didn't succeed. However, the installer says "Setup completed with warnings". Trying to launch VS doesn't work: "The setup for this installation is not complete. Please run the Visual Studio Installer again to correct the issue".
Running the installer again only gives a "Repair" option. Trying to use that results in an immediate failure, with this output in the log file that the failure message references:
[2704:0003][2018-01-05T12:25:53] Error 0x80070057: The root node "Microsoft.VisualStudio.Product.Enterprise,version=15.4.27004.2010" is not in the package collection.
Parameter name: root
at Microsoft.VisualStudio.Setup.Dependencies.DependencyManager.BuildGraphCore(IPackage root, IEnumerable`1 packages, DependencyComparer comparer, Dictionary`2 packageIndex, Dictionary`2 nodeIndex, Boolean splitNodes, DependencyCollection deprecated)
at Microsoft.VisualStudio.Setup.Dependencies.DependencyManager.BuildGraph(IPackage root, IEnumerable`1 packages, Boolean isUpdate, IDependencyComparisonSeed seed, DependencyCollection deprecated)
at Microsoft.VisualStudio.Setup.Engine.GetDependencyGraph(Product product)
at Microsoft.VisualStudio.Setup.Engine.PreChecks(String installationPath, Boolean isLayoutSet, Product product, ExecuteAction bootstrapperAction, ITelemetryOperation operation, IQuery query)
at Microsoft.VisualStudio.Setup.Engine.Repair(CancellationToken token)
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Thank you for your feedback! In order for us to investigate this further, could you please give us a setup log file so that we can conduct further research?
You are able to get the files with the following steps:
1) Download collect.exe from the link https://aka.ms/vscollect .
2) You may choose to save the tool for later use, or to run directly.
3) The utility creates a compressed cabinet of all the VS and .NET logs to %TEMP%\vslogs.zip.
4) Upload your vslogs.zip by choosing insert file tag on add comment field then submit after signing in.
You can get more details about how to get the log files here: https://blogs.msdn.microsoft.com/heaths/2008/05/10/visual-studio-and-net-log-collection-utility/
We look forward to hearing from you .
Thank you for your feedback, and we are sorry to hear about the issue you are having. From digging through your issue, the root cause is because a file we use for managing your installations has become corrupted. In your case, it is empty but we have seen cases where the file can be incomplete as well. The Visual Studio installer engine has made changes to be more resilient to cases that cause this state to occur. Unfortunately, machines already in this state are forced to clean up their installations and apply a fresh Visual Studio installation.
Please follow the cleanup steps and retry your VS install
- See if you have this file on your machine: "%programfiles(x86)%\Microsoft Visual Studio\Installer\resources\app\layout\InstallCleanup.exe"
- If so, please launch it from an admin command prompt with a -full param:
InstallCleanup.exe -full
- If not, please manually delete the "%programfiles(x86)%\Microsoft Visual Studio\Installer” folder
- Relaunch the newly downloaded vs_enterprise.exe (or vs_professional.exe or vs_community.exe…)
- Allow the first step to install the installer
- Once the installer comes up and you can see workload choices (.net desktop and the like), close it
- Go launch the same InstallCleanup.exe to clean up old build of VS
- Then relaunch vs_enterprise.exe and install VS
Please let me know if this works for you.
We appreciate you taking the time to report this problem. We are currently prioritizing problems that are impacting a broad set of our customers, so we may not be able to investigate this one immediately. We know this problem is important to you, so we will continue to monitor it.
Thank you for your feedback! We have fixed the problem in an upcoming release. Thank you for helping us build a better Visual Studio!
