- Home /
- Visual Studio /
Get help from our community supported forum
Report an issue from
within Visual Studio*
This allows diagnostic information to be included in your report
1
Open Visual Studio
2
Select Report a Problem
3
Type and Submit
*Available only on Visual Studio 2017 Preview 3 and newer releases
Cannot uninstall or repair Visual Studio after I canceled update during it's processing
<Error Log>
[4fd0:000d][2016-12-14T04:41:49] Error 0x80070057:
Location: Microsoft.VisualStudio.Setup.Dependencies.DependencyManager.BuildGraphCore(IPackage root, IEnumerable`1 packages, DependencyComparer comparer, Dictionary`2 packageIndex, Dictionary`2 nodeIndex, Boolean splitNodes)
Location: Microsoft.VisualStudio.Setup.Dependencies.DependencyManager.BuildGraph(IPackage root, IEnumerable`1 packages, Boolean isUpdate, IDependencyComparisonSeed seed)
Location: Microsoft.VisualStudio.Setup.Engine.BuildDependencyGraph(Product product, Boolean overwrite)The root node "Microsoft.VisualStudio.Product.Enterprise,version=15.0.25928.0" is not in the package collection.
Parameter Name : root
[4fd0:000d][2016-12-14T04:41:49] Error 0x80070057:
Location: Microsoft.VisualStudio.Setup.Dependencies.DependencyManager.BuildGraphCore(IPackage root, IEnumerable`1 packages, DependencyComparer comparer, Dictionary`2 packageIndex, Dictionary`2 nodeIndex, Boolean splitNodes)
Location: Microsoft.VisualStudio.Setup.Dependencies.DependencyManager.BuildGraph(IPackage root, IEnumerable`1 packages, Boolean isUpdate, IDependencyComparisonSeed seed)
Location: Microsoft.VisualStudio.Setup.Engine.BuildDependencyGraph(Product product, Boolean overwrite)
Location: Microsoft.VisualStudio.Setup.Engine.CreateInstallOperation(Product product, String destination, ExecuteAction action)
Location: Microsoft.VisualStudio.Setup.Engine.Uninstall(CancellationToken token)The root node "Microsoft.VisualStudio.Product.Enterprise,version=15.0.25928.0" is not in the package collection.
Parameter Name : root
<Error Process>
After I canceled update during it's processing -because I wanted to restart the system first-, I can't progress uninstall or repair on Visual Studio installer.
'Modify' function returns ArgumentException without log.
Even there's no update button anymore.
Only Executing Visual Studio works.
I have a similar problem with release 15.0.25928.0, having had to cancel my update earlier today. VS still notifies me updates are available but when I click the notification, no update options show. Attempting to modify, repair or uninstall using the VS Community installer does not work (log output makes messages exceed character limit), neither does attempting to remove it using the Programs and Features option in Control Panel (although it informs me uninstall was successful, but if it wasn't then uninstall with compatibility mode - this doesn't do the trick either). As it stands, I appear to be stuck with a possibly partially updated version of VS17 RC with no way of getting it off of my system.
Thank you for your feedback! In order for us to investigate this further, could you please provide logs. Download collect.exe from http://aka.ms/vscollect and launch it . Wait for collect.exe to finish. It will create a %temp%\vslogs.zip file containing all of the VS setup logs. Upload %temp%\vslogs.zip to https://aka.ms/dev15logs The link will present a Dropbox upload interface, allowing you to upload the files quickly. Click on “Choose Files,” select the archive and upload. If you experience issues during the upload process when using MS Edge, please try an alternate browser such as Chrome or IE. We look forward to hearing from you!
I'd be happy to upload my logs although I know I'm not the OP, however, the link provided goes to https://www.microsoft.com/en-gb/. Also, running collect.exe. shows no VSSetup events collected and no %temp%\vslogs.zip, even if attempting to repair, modify or uninstall was the last action undertaken prior. I can upload the VS Installer logs available at error time.
Well, that 'Dropbox link' needs to be fixed, because those link includes dot character in the end. If you try again after erasing that, it correctly provides the dropbox link. And... about collect.exe, welp, I'm in Windows7 with Service Pack 1 and it runs well. Maybe you should run it as 'Run as Administator' option.
Thank you for your feedback! We have fixed the problem and the bug fix will be included in an upcoming release. Thank you for helping us build a better Visual Studio!
Best Solution
No luck with this solution. I tried system restore too, but it restored to a point in the middle of the RC install and failed again.
Last part of my log:
2016-12-22T21:07:10 : Verbose : Calling SetupEngine.Installer.EvaluateInstallParameters. [channelId: VisualStudio.15.Release, productId: Microsoft.VisualStudio.Product.Professional, installationPath: 'C:\Program Files (x86)\Microsoft Visual Studio\2017\Professional', languages: 'en-US' selectedPackageReferences.length: 52]
2016-12-22T21:07:10 : Verbose : SetupEngine.Installer.EvaluateInstallParameters succeeded. [channelId: VisualStudio.15.Release, productId: Microsoft.VisualStudio.Product.Professional, installationPath: 'C:\Program Files (x86)\Microsoft Visual Studio\2017\Professional', languages: 'en-US' selectedPackageReferences.length: 52]
2016-12-22T21:07:10 : Verbose : Calling SetupEngine.Installer.EvaluateInstallParameters. [channelId: VisualStudio.15.Release, productId: Microsoft.VisualStudio.Product.Professional, installationPath: 'C:\Program Files (x86)\Microsoft Visual Studio\2017r\Professional', languages: 'en-US' selectedPackageReferences.length: 52]
2016-12-22T21:07:11 : Verbose : SetupEngine.Installer.EvaluateInstallParameters succeeded. [channelId: VisualStudio.15.Release, productId: Microsoft.VisualStudio.Product.Professional, installationPath: 'C:\Program Files (x86)\Microsoft Visual Studio\2017r\Professional', languages: 'en-US' selectedPackageReferences.length: 52]
2016-12-22T21:07:11 : Verbose : Calling SetupEngine.Installer.EvaluateInstallParameters. [channelId: VisualStudio.15.Release, productId: Microsoft.VisualStudio.Product.Professional, installationPath: 'C:\Program Files (x86)\Microsoft Visual Studio\2017rc\Professional', languages: 'en-US' selectedPackageReferences.length: 52]
2016-12-22T21:07:11 : Verbose : SetupEngine.Installer.EvaluateInstallParameters succeeded. [channelId: VisualStudio.15.Release, productId: Microsoft.VisualStudio.Product.Professional, installationPath: 'C:\Program Files (x86)\Microsoft Visual Studio\2017rc\Professional', languages: 'en-US' selectedPackageReferences.length: 52]
2016-12-22T21:07:13 : Verbose : Calling SetupEngine.Installer.EvaluateInstallParameters. [channelId: VisualStudio.15.Release, productId: Microsoft.VisualStudio.Product.Professional, installationPath: 'C:\Program Files (x86)\Microsoft Visual Studio\2017rc\Professional', languages: 'en-US' selectedPackageReferences.length: 52]
2016-12-22T21:07:13 : Verbose : Calling SetupEngine.Installer.GetStatus.
2016-12-22T21:07:13 : Verbose : SetupEngine.Installer.GetStatus succeeded.
2016-12-22T21:07:13 : Verbose : SetupEngine.Installer.EvaluateInstallParameters succeeded. [channelId: VisualStudio.15.Release, productId: Microsoft.VisualStudio.Product.Professional, installationPath: 'C:\Program Files (x86)\Microsoft Visual Studio\2017rc\Professional', languages: 'en-US' selectedPackageReferences.length: 52]
2016-12-22T21:07:14 : Verbose : Calling SetupEngine.Installer.EvaluateInstallParameters. [channelId: VisualStudio.15.Release, productId: Microsoft.VisualStudio.Product.Professional, installationPath: 'C:\Program Files (x86)\Microsoft Visual Studio\2017rc\Professional', languages: 'en-US' selectedPackageReferences.length: 52]
2016-12-22T21:07:14 : Verbose : SetupEngine.Installer.EvaluateInstallParameters succeeded. [channelId: VisualStudio.15.Release, productId: Microsoft.VisualStudio.Product.Professional, installationPath: 'C:\Program Files (x86)\Microsoft Visual Studio\2017rc\Professional', languages: 'en-US' selectedPackageReferences.length: 52]
2016-12-22T21:07:16 : Verbose : Calling SetupEngine.Installer.EvaluateInstallParameters. [channelId: VisualStudio.15.Release, productId: Microsoft.VisualStudio.Product.Professional, installationPath: 'C:\Program Files (x86)\Microsoft Visual Studio\2017rc\Professional', languages: 'en-US' selectedPackageReferences.length: 52]
2016-12-22T21:07:16 : Verbose : SetupEngine.Installer.EvaluateInstallParameters succeeded. [channelId: VisualStudio.15.Release, productId: Microsoft.VisualStudio.Product.Professional, installationPath: 'C:\Program Files (x86)\Microsoft Visual Studio\2017rc\Professional', languages: 'en-US' selectedPackageReferences.length: 52]
2016-12-22T21:07:18 : Verbose : Calling SetupEngine.Installer.GetStatus.
2016-12-22T21:07:18 : Verbose : SetupEngine.Installer.GetStatus succeeded.
2016-12-22T21:07:21 : Verbose : Calling SetupEngine.Installer.InstallProduct. [channelId: VisualStudio.15.Release, productId: Microsoft.VisualStudio.Product.Professional, installationPath: 'C:\Program Files (x86)\Microsoft Visual Studio\2017rc\Professional']
2016-12-22T21:12:19 : Verbose : SetupEngine.Installer.InstallProduct reported error. [channelId: VisualStudio.15.Release, productId: Microsoft.VisualStudio.Product.Professional, installationPath: 'C:\Program Files (x86)\Microsoft Visual Studio\2017rc\Professional', PackageFailureException: Package 'Microsoft.VisualStudio.TeamFoundation.TeamExplorer' failed to install at at Microsoft.VisualStudio.Setup.InstallOperation.Run(CancellationToken token)
at Microsoft.VisualStudio.Setup.Engine.RunOperation(InstallOperation installOperation, CancellationToken token, ExecuteAction action)
at Microsoft.VisualStudio.Setup.Engine.RunCoreOperation(InstallOperation coreOperation, ExecuteAction action, ITelemetryOperation telemetryOperation, CancellationToken token)
at Microsoft.VisualStudio.Setup.Engine.Install(Product product, String destination, CancellationToken token)
at Microsoft.VisualStudio.Setup.ProductInstaller.<>c_DisplayClass86_0.<InvokeEngine>b_0(IEngine engine)
at Microsoft.VisualStudio.Setup.ProductInstaller.InvokeEngine(TelemetryContext telemetryContext, Action`1 action)]
2016-12-22T21:12:20 : Verbose : Getting installed product. [installerId: SetupEngine, installationPath: C:\Program Files (x86)\Microsoft Visual Studio\2017rc\Professional]
2016-12-22T21:12:20 : Verbose : Getting installed product summaries. [installerId: SetupEngine]
2016-12-22T21:12:20 : Verbose : Getting product summaries. [installerId: SetupEngine]
110 People are following this
